Work Experience

My professional journey and the companies I've had the pleasure to work with.

Download Resume

HUMAN (formerly PerimeterX)

Apr 2018 - Feb 2025

Senior Director of Technical Account Management

Apr 2024 - Feb 2025
  • Oversaw a $65M ARR customer base, reducing churn by exceeding targets in Q2-Q4 2024 through strategic account management and proactive risk mitigation.
  • Assumed leadership of a 10-person customer success team, introducing Gong for call analytics, streamlining Salesforce processes, and initiating JIRA Service Manager integrationā€”improving team efficiency and response times.
Team LeadershipStrategic PlanningCustomer SuccessProcess Optimization

Director of Customer Success

Jan 2022 - Apr 2024
  • Expanded oversight to the full Customer Success team, driving team growth and increasing product adoption, managing approximately $35M in ARR.
  • Led team and customer base through post-merger integration with HUMAN (Aug 2022), ensuring continuity and maintaining high customer satisfaction.
  • Developed internal processes and customer engagement strategies to optimize operations and enhance retention.
  • Executed strategic account plans, boosting product adoption and maximizing revenue through targeted initiatives.
Merger IntegrationTeam LeadershipStrategic Account PlanningProcess Development

Manager, Customer Success Engineering

Jul 2020 - Jan 2022
  • Built and led a team of seven customer success engineers and managers, fostering a collaborative and high-performing environment.
  • Served as the escalation point for critical issues, resolving complex technical challenges efficiently.
  • Developed strategic account plans to enhance product adoption, improve retention, and identify expansion opportunities for key clients.
Team BuildingTechnical Problem SolvingStrategic PlanningOpportunity Identification

Senior Customer Success Engineer

Aug 2019 - Jul 2020
  • Created and owned the company's first Professional Services offering (Sneaker and Hype Sale Protection), identifying market needs and generating over $1M in additional ARR.
  • Authored blogs and webinars to educate customers on product features and industry trends, enhancing engagement.
Professional ServicesContent CreationProduct InnovationCustomer Success Engineering

Customer Success Engineer

Apr 2018 - Aug 2019
  • Owned key customer relationships, conducted business reviews, drove adoption, aligned product roadmaps with client needs to drive satisfaction.
  • Analyzed usage data to identify trends and opportunities, informing product strategy and improvements.
Customer Relationship ManagementData AnalysisProduct StrategyBusiness Reviews

AnalytixBar LLC

Oct 2017 - Apr 2018

Freelance Web Developer

Oct 2017 - Apr 2018
  • Developed custom web and mobile app solutions for clients
Web DevelopmentCSSJavaScriptJQuery

Exponential Interactive

2013 - 2017

Sr. Publisher Development Manager (Customer Success)

Apr 2016 - Sept 2017
  • Managed key publisher relationships and ensured customer satisfaction
  • Developed strategies to increase publisher revenue and engagement
Account ManagementRelationship ManagementRevenue Growth

Publisher Delivery Manager (Customer Success)

May 2013 - Apr 2016
  • Supported publishers in implementing and optimizing ad solutions
  • Troubleshot technical issues and ensured smooth delivery of services
Technical SupportImplementationProblem Solving

Morgan Stanley

Apr 2011 - May 2013

Analyst I -> III (Securities Based Lending)

Apr 2011 - May 2013
  • Progressed from Analyst I to Analyst III within the Securities Based Lending department
  • Managed lending operations and client relationships
Financial AnalysisClient SupportRisk Management